Cream & Ivory FAQs
Where are you located?
Our shop is located at 775 E Washington Blvd. Pasadena, CA 91104
We have open street parking. Please do not park in the mechanic shop next door, we will ask you to repark to avoid being towed!
When are you available?
Appointments can be scheduled Friday thru Sunday. Find the time slot on our calendar that works best for you!
Hours of Operation:
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm
Sunday 10:00am - 6:00pm
We are by appointment only and do not have weekly store hours for walk-in browsing.
Where do I park?
Street parking only. Please do not park in the adjacent lot, as vehicles may be towed, including on Sundays. There is usually street parking available on Hudson, with access to a crosswalk and a short walk to the shop. Please allow enough time to park, as late arrivals do not extend your appointment.
What if I have questions about my booking?
For questions about booking, cancellations, rescheduling, arrival, guests, parking, and fitting policies, please view our Bridal Fitting FAQs on the booking page.
If you still need help, email us at info.creamandivory@gmail.com
Do you serve alcohol or refreshments?
Alcohol is not permitted in our facility due to our lease agreement. We have complementary water.
Do I need an appointment for veils and accessories?
We do require an appointment to view or veils, accessories, shoes, mens wear, and trinkets. These items can also be found on our website under "Shop Accessories".
What is your return policy?
All sales are final, both online and in store. No refunds or exchanges. We do not purchase our sold inventory back.
Vintage and/or antique items are sold as is, which may include normal wear and/or imperfections.
We do our best to highlight any damage and points of concern. If you have more specific questions on an article for sale in our shop or would like additional photos of any item, we are happy to oblige.
When can I pick up my dress?
Congratulations! You have found your gown and paid the invoice and are now ready to pick up your item. You are welcome to come by anytime during our operational hours Friday through Sunday, 10:00 AM to 6:00 PM.
Can't make it? Send a friend! Just let us know in advance who is coming to pick up your item!
Please note, your gown is in clear plastic, so if a fiancé is on the way - send them with a breathable garment bag and we will swap it out before they see!
Reasonable requests for outside pick up times may be considered but dependent on employee availability - feel free to reach out for any special requests.
Do you do alterations or repairs?
We do not currently offer any in-house alterations at this time.
If you purchase a gown with us, you will be supplied with a list of referrals to get you started. Please note that we do not receive any compensation for these recommendations and are not liable for any work done by these individuals or companies, this is merely a place to start your alterations journey.
Prices may vary and we suggest booking a consultation or getting a quote prior to any work done on your garment.
Access to our list of referrals is limited to customers who have purchased items through Cream & Ivory in order to protect our working relationships with our independent contractors.
Do you rent your dresses?
We do offer rentals for photo, film, and television shoots.
To learn more please email us at info.creamandivory@gmail.com
Do you accept donations?
We will gladly accept your gown, accessory or trinket donations that are wedding related!
We thoroughly clean and mend your donated gowns so they are ready for the next bride.
Donations can be dropped off at our store front or through the mail. Please contact us at info.creamandivory@gmail.com to coordinate!
Can I sell my gown with you?
We do not purchase gowns or offer consignment at this time.