General FAQs
Where are you located?
Our shop is located at 775 E Washington Blvd. Pasadena, CA 91104
We have open street parking. Please do not park in the mechanic shop next door.
When are you available?
Appointments can be scheduled Friday thru Sunday. Find the time slot on our calendar that works best for you!
Hours of Operation:
Friday 11:00am - 5:00pm
Saturday from 10:00am - 6:00pm
Sunday 10:00am - 4:00pm
We are by appointment only and do not have weekly store hours for walk-in browsing.
How far ahead of time can I book my appointment?
Our calendar opens 30 days in advance. If you see a slot open, it is available! Not seeing availability? We may be fully booked for that day or weekend. Feel free to email us to join our waitlist!
What if I have to change my appointment?
Changing your appointment time after it's set will result in a $20 change fee. We do not accept rebookings less than 24 hours from your scheduled appointment.
We offer a 50% refund for cancellations made 72 hours or more before your appointment.
However, cancellations within 48 hours are non-refundable.
Contact us at info.creamandivory@gmail.com to reschedule your appointment.
Do I need an appointment for veils and accessories?
We do require an appointment to view or veils, accessories, shoes, mens wear, and trinkets. These items can also be found on our website under "Shop Accessories".
How many people can join me during my fitting?
We allow up to 4 individuals to join you during your appointment. We do not have the space to host more and appreciate your understanding.
Only one individual per fitting may try on gowns.
Can I share my fitting appointment with a friend or fiancé?
We strive to provide the best service possible. In order to make that happen, we do not allow other party members to try on gowns during your fitting. If you would like to share this moment with a partner, we suggest booking back to back appointments.
Do you serve alcohol or refreshments?
Alcohol is not permitted in our facility due to our lease agreement. We have complementary water.
What is your return policy?
All sales are final, both online and in store. No refunds or exchanges. We do not purchase our sold inventory back.
Vintage and/or antique items are sold as is, which may include normal wear and/or imperfections.
We do our best to highlight any damage and points of concern. If you have more specific questions on an article for sale in our shop or would like additional photos of any item, we are happy to oblige.
Do you rent your dresses?
We do offer rentals for photo, film, and television shoots.
To learn more please email us at info.creamandivory@gmail.com
Do you accept donations?
We will gladly accept your gown, accessory or trinket donations that are wedding related!
We thoroughly clean and mend your donated gowns so they are ready for the next bride.
Donations can be dropped off at our store front or through the mail. Please contact us at info.creamandivory@gmail.com to coordinate!
Do you offer gown restoration?
Yes, we offer restoration services using gentle, ocean-safe methods.
Services may include delicate hand-cleaning, repairing lace or beading, and color correction where possible. Please visit our Gown Restoration page for the full details.
We do not offer standard dry cleaning for stains and spot treatment, or heirlooming services. However, we can refer you to some wonderful dry cleaners!
Can I sell my gown with you?
NOTE: We are currently not buying gowns for the remainder of 2026.
If you are interested in selling with us, please visit our Sell Your Gown page and fill out the form to get started!