We are located at 775 E Washington Blvd. Pasadena, CA 91104.

Street parking only. Please do not park in the adjacent lot, as vehicles may be towed, including on Sundays. There is usually street parking on Hudson, with access to a crosswalk and a short walk to the shop. Please allow enough time to park, as late arrivals do not extend your appointment.

Appointments can be booked up to 60 days ahead of time. We do not accept walk-ins or appointments booked within 24 hours of the appointment time. 

We offer fittings Friday through Sunday. If a time slot is available on our booking calendar, you can reserve it.

Cancellations made at least 72 hours before your scheduled appointment time are eligible for a 50% refund. Cancellations made less than 72 hours before your appointment are non-refundable. No-shows are also non-refundable.

To request a cancellation or reschedule, please email us at info.creamandivory@gmail.com. We respond during our regular business hours, 10 AM to 5 PM.

Rescheduling requests are subject to availability. Approved refunds will be returned to the original payment method.

Violating these policies may result in a ban from future appointment bookings.

Two consecutive no-show appointments will result in a ban from future bookings.

We understand that life happens and we do ask you call us to let us know if you are running late! 

In order to ensure that our other paid appointments have their full booking time we cannot extend appointments past the 1 hour booking slot if you are running late, but we will do our best to get you in as many gowns as time allows for!

Your fitting is reserved for a one-hour time slot. Arriving late does not extend the scheduled appointment end time.

Two consecutive no-show appointments will result in a ban from future bookings.  

We allow up to 4 individuals to join you during your appointment. We do not have the space to host more and appreciate your understanding. 

Only one individual per fitting may try on gowns.

We strive to provide the best service possible. In order to make that happen, only one individual per fitting may try on gowns.

We do not allow other party members to try on gowns during your fitting. If you would like to share this moment with a partner, we suggest booking back to back appointments. 

We do require an appointment to view or veils, accessories, shoes, mens wear, and trinkets. These items can also be found on our website under "Shop Accessories".

Alcohol is not permitted in our facility due to our lease agreement. We have complementary water.